SHOEOCEAN
124 Distribution Drive
Birmingham, AL 35209
Customers are responsible for return shipping. Your return will be processed within 3 to 5 business days after the package is received. Please note original shipping charges are not refundable.
CHOOSE YOUR RETURN OPTION:
OPTION 1. RETURN VIA UPS
REFUNDS:
Your refund will be processed within 3 to 5 business days.
EXCHANGES:
If the item is returned for an exchange, please allow 3 to 5 business days for the exchange to be processed. Please note that the exchanges are processed based on the availability. Please indicate on the return/exchange form your 2nd or 3rd choice if the requested item is not available. We will contact you if for any reason the requested items are not available.
Your exchange will be processed and shipped back to you at no additional cost. Please note that only one Free Exchange is allowed per order (The customer is responsible for shipping the item to us). Should you decide to send the item back again for an exchange, we will be glad to process it but a restocking fee of $7.95 per item will be applied to that transaction.
INCORRECT ITEM / DAMAGED ITEM:
If you receive an item that is defective, damaged or incorrect, please contact us within 5 business days of receiving the item. Please keep the original shoe box and packaging material. We will send a replacement, if available, upon receiving the damaged item in an unworn condition and original shoe box.UNDELIVERABLE PACKAGES / INCORRECT ADDRESS OR REROUTING THE PACKAGE:
Please note we ship the item to the address provided to us by the customer. Package returned to us undelivered (receiver not available at multiple attempts, incorrect/insufficient address information, refused delivery or order canceled after the shipment) will be subject to $12.00 restocking fee.