ShoeOcean Shipping Policy

SHIPPING



All orders placed before 2:00 pm Central are usually shipped the same day. Any order placed after 2:00 pm ships out the next day. Orders received on weekend are shipped on immediate Monday. We ship via UPS ground/USPS within US. The delivery takes between 3 to 7 business days depending on the location.

On the check out page select your shipping option and click on apply, your shipping charges, based on the weight and your location, will be displayed in the shopping cart.

Free Shipping is valid for the 48 contiguous states. APO/FPO, Alaska, Hawaii and other US territories do not qualify.

ALASKA, HAWAII AND OTHER US TERRITORIES

We ship our Alaska, Hawaii and other US Territories orders via USPS Priority Mail Service. Select Priority Mail as your shipping option, the shipping charges will be applied to your order.

APO ADDRESSES

We ship our APO orders via USPS Priority Mail Service. Select Priority Mail as your shipping option, the shipping charges will be applied to your order.

Please note that the shipping charges may NOT be applied to the big orders for ALASKA, HAWAII, OTHER US TERRITORIES AND APO ADDRESSES as we review the order before processing. We will calculate the shipping cost and contact our customers. We process the order after customer’s approval.



CANADIAN AND INTERNATIONAL CUSTOMERS

We ship our international orders via USPS/ UPS Mail Innovation Service. We ship via 4 different methods below

1. PMI with boxes-(10 to 21 business days) – We ship via USPS Priority Mail Service / Ups Mail Innovation Service, with the original shoe boxes. The transit time is about 10 to 21 business Days

2. PMI without boxes-(10 to 21 business days) – We ship via USPS Priority Mail Service / Ups Mail Innovation Service, without the original shoe boxes. The transit time is about 10 to 21 business Days

3. EMI with boxes-(7 to10 business days) – We ship via USPS Express Service with the original shoe boxes. The transit time is about 7 to 10 business Days

4. EMI without boxes-(7 to10 business days) – We ship via USPS Express Service without the original shoe boxes. The transit time is about 7 to 10 business Days

Select your desired shipping option and the shipping charges will be applied to your order. Please note that the delivery time may vary depending on the geographical location and local customs regulations.

Please note the shipping cost does not include local taxes or duties. The customer is responsible for local taxes and duties.

Please note that the shipping charges will NOT be applied to big international orders as we review the order before processing. We will calculate the shipping cost and contact our customers. We process the order after customer’s approval.



INTERNATIONAL SHIPPING WITH MyUS.com



We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note:Use MyUS.com's Personal Shopper service to make a purchase from ShoeOcean. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.







REFUSED DELIVERY

There will be $5.00 per pair restocking fee, if the delivery is not accepted by the customer. Once we receive the package, we will process the refund for the amount paid for the item less $5.00 per pair as restocking fee.